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Recent blog posts
Alexa Skill Development Using  Python & AWS Lambda

At Focal, we are excited about Alexa. We are confident that voice will truly disrupt experiences across the CRM spectrum of Marketing, Sales and Service. With that fervor, we recently did a small experiment to see how Alexa can improve our support experience. So, we started off with a simple goal to connect to our support portal and have Alexa read out the total number of open tickets. Before we dig in, I just want to highlight the key components of our solution.

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Leveraging xAPI to deliver Customer 360 Applications & Insights

Two years back, we accidentally stumbled upon Experience API (xAPI), an e-learning specification developed by Advanced Distributed Learning (https://www.adlnet.gov/xapi/). The standard allows learning content and learning systems to speak to each other and track all types of learning experiences in a consistent way.

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Tagged in: Agility amazon CRM xAPI
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Posted by on in Innovation
Programming Alexa: Initial Hurdles

This time around, Voice is real. Google Home and Amaon's Alexa have started pervading our lives with meaningful experiences. As most of you are aware, Alexa is an intelligent personal assistance device developed by Amazon. Alexa does many useful things such as playing music, operating your bank account, getting latest traffic or weather udpates etc. All you need to provide a command and it does rest.

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Posted by on in Python Rocks!
Python Rest Services on CSV Data

 Web service dependencies are very common in client server application development. In many cases client application development may get completed before server, in such case client application cannot be tested fully as real services and data is not ready.

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Business Process Management Using Oracle Process Cloud: Drag it. Drop It. Deploy it. Forget it.

The current buzz word these days seems to be cloud and AWS for cloud services. We seem to be going toward the Everything as a Service (EaaS). I even read recently in LinkedIn about a company offering Employee as a Service (EaaS), a very novice way of providing Staff Augmentation. When some in the industry is finding innovative way of spinning the age old problems like providing Infrastructure as a Service (IaaS) or Platform as a Service(PaaS), we took a tangential approach of taking simple and common business problems such as Travel Authorization, Expense Approval, Leave Approval and such common workflows and embarked on a journey to provide and support them in the form of Business Process as a Service (BPaaS). Let’s embark on one such journey and evaluate the Agility of one such commercially available BPaaS. 

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Using Oracle Integration Cloud

Gone are the days when one has to write lines and lines of code to integrate multiple seemingly completely disparate applications to solve business functions!! Thanks to Enterprise Solution Bus like the Oracle Integration Cloud Services (ICS), along with its plethora of Out-Of-The-Box connectors, the integration is as easy as 1-2-3. 1. Configure the Connection. 2. Integrate the connections by building a mapping. 3. Test and Publish the Integration.

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Posted by on in Oracle CRM On Demand
Bulk Uploads to CRMOD

Often client applications need to insert/update millions of records such as leads, orders etc into CRMOD. CRMOD regular web services allow max 20 records per request, so if you want to push 1M activities, you have to make 50,000 calls, which can be painful!

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Database Testing Tools for Agile  Practioners
 We are obsessed with continuous improvement @ Focal. Every day, we work hard to come up with fresh ideas to deliver stuff faster, better and cheaper to our customers. We are extremely passionate about building great software and as a Product Development Services firm, one of the key challenges is the time it takes to certify our products on various form factors, offline and online etc.
 
Until some time back, we were focused primarily on UI/App/Mobile testing but in the recent past, we sort of classified our testing areas into three specific areas:
 
1. Data Layer: Is the data in the environment as expected?
2. Service Layer: Are the services working as expected?
3. Application Layer: Is the application behaving as expected?
 
 
Tagged in: Agile
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flyDEL: 1 Month. 1 "A" Team. 1 Mission.

We recently got the opportunity to work with GMR Group and launch “flyDEL”, the official airport application for New Delhi Airport. It was one of the most challenging rides we had in delivering apps on Android and iOS platforms within a month. In this process, we learned a lot, took scrum to the edge and really delivered a scalable and high quality app in a remarkably short period of time.  Our customer’s drive for excellence, guidance and incredible effort from our UX/UI/Engineering/QA teams made this happen.

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Posted by on in Company
Core Value # 1: LOVE :)

LOVE is one of the core values for FocalCXM. The concept may sound warm and fuzzy but I personally feel that it is critical and will have a deep impact on my team, our customers,the products and services we deliver. The inspiration behind this is a spiritual education centre that I am part of; every sunday, as a teacher, I get to spend time with a few 7th/8th graders and discuss human values such as Truth, Love etc. Every time we discuss the concept and talk about the sub values of love such as forgiveness, kindness etc, I feel that these values are absolutely applicable to the corporate world but for whatever reason, often ignored or not talked about.

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Posted by on in CRM | Small Business

b2ap3_thumbnail_CRM.png
At Focal, we are blessed to be working not only with large organizations but also smaller ones that offer services in specific verticals; financial, education, construction etc. I am passionate about CRM/CX, enjoy working with smaller companies and helping them optimize their CRM processes. It is interesting that whenever I talk to senior management at small businesses about their CRM initiatives, I often get one of the below responses:

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Modification Tracking in Oracle CRM On Demand

Often, there is a need for applications that integrate with CRM Platforms to know when objects get modified/created/deleted in the CRM systems. A simple use case is let's say there is a minor territory re-alignment and the accounts get redistributed. How would the reps in the field know about the new accounts that got added to the their respective territories? From a User Experience standpoint, this should happen without the rep having to take any explicit action on the device, which is pretty challenging.  Of course, we can do a full refresh periodically but that would be dumb and inefficient. 

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Hits: 926
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Posted by on in Company
Inspiration behind FocalCXM

In my first blog on Focal, I thought I'd take a moment and write down the inspiration behind founding FocalCXM.

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Tagged in: CRM
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Posted by on in Joomla

Often, we may want to change the background of specific layout section. For example, on our website, the default background of the "Promo" section was grey and we wanted to make it more lively. So, this is what we had to do..

1. Figure out where that element is. For that, open up your website, go to Chrome menu at the top right of your browser window, select Tools >> Developer Tools, or right-click on any page element and select "Inspect Element".

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Tagged in: Joomla
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Posted by on in Uncategorized

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