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Alexa Skill Development Using  Python & AWS Lambda

At Focal, we are excited about Alexa. We are confident that voice will truly disrupt experiences across the CRM spectrum of Marketing, Sales and Service. With that fervor, we recently did a small experiment to see how Alexa can improve our support experience. So, we started off with a simple goal to connect to our support portal and have Alexa read out the total number of open tickets. Before we dig in, I just want to highlight the key components of our solution.

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4229 Lafayette Center Drive., Suite # 1880, Chantilly, VA 20151

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Focal CXM Private Limited, #802-A,
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